How long will it take to prepare my order?
Processing time is around 1 week but is often quicker.
If you need something by a certain date, please let us know before you order and we'll do our best to help.
Can I add a gift note?
Yes, just leave a note on your order or send a separate email with your order no. to email@example.com
Do you accept returns?
All clay and wood items are not sealed or varnished as we like to preserve the natural look and texture of the materials.
This means that they are not water resistant and should be kept dry.
Do you use sustainable packaging?
Yes we do!
All materials and packaging are carefully selected for the minimum environmental impact.
Our packaging gift boxes and tissue paper are made from recycled materials and are 100% recyclable, even our business cards are produced from recycled paper.
If you make a large order, you may find it's delivered in a recycled box. This is not due to cost saving, we truly believe that all packaging should be reused wherever possible, but don't worry, it will always be clean and fit for purpose.